Today’s customer is spoilt for choices and so customer satisfaction is no more the differentiator. The differentiator now is ‘Customer Delight’. Partnering your customer service and market facing teams and assets to move from customer satisfaction to customer delight is the objective with which we at Open Brackets design and deliver our Customer Service Excellence (CSE) oriented tools.

Our CSE tools are brought to life through a combination of training, skilling, coaching and strategic project management.